These Terms and Conditions ("Terms and Conditions" or “Agreement”) set forth a legally binding agreement between ICE Europe Ltd. (“ICE”) trading as Discover365 (“D365”) and Our Holiday Centre and each D365 member (“Member”, “Subscriber”, “Traveler”, and “You”) who enrolls in the D365 programs per the terms of this Agreement. By enrolling in D365 programs, Member acknowledges and agrees to be bound by these Terms and Conditions, Provider Terms, and the terms and conditions of the D365 program (“Membership” or “Subscription”), which are incorporated herein, and Member accepts these Terms and Conditions on the behalf of any traveling companion(s), and/or guests (including minors and those under any disability) (collectively “Guests”). Additionally, Member agrees that it is Member’s sole responsibility to inform any traveling companion(s), Guests, or the users of any product or service purchased through D365 of the contents of these Terms and Conditions and all applicable Provider Terms.

  1. PROVIDER: D365 programs, purchases, benefits and transactions are provided, administered and fulfilled by ICE Europe, Ltd., (“ICE”), and its affiliates, including SOR Technology, LLC, trading as Discover365 and Our Holiday Centre (collectively “Provider” “We” “Us” “Our”),

info@ourholidaycentre.com

0800 587 3484

Our Holiday Centre, The Atrium, 1 Harefield Road, Uxbridge UB8 1EX.

  1. D365 Programs: So long as Subscriber complies with all of the terms of the enrollment that incorporates this Agreement, Subscriber shall be eligible to receive benefits per the terms of this Agreement and subject to the restrictions and limitations herein.
  1. PAYMENT:
    1. Billing. If You choose to enroll in the Upgrade program, You promise to pay Provider (in advance) according to the Subscription Type and associated pricing listed in on the D365 Program Website or in the Validation Call (the “Payment”). In order to facilitate the Payments, Subscriber hereby agrees to provide Provider with payment information for a valid credit or debit card (“Payment Method”), that Subscriber is authorised to charge at all times during the Term, and Subscriber hereby consents to the automatic and recurring payment of the Subscription Payments using the Payment Method. Subscriber may change the Payment Method for payment of Payments by contacting Provider. Payments are due in advance, and Subscriber is not eligible to receive any Subscription Benefits or other goods or services contemplated by this Agreement unless Subscriber has paid Provider for such Subscription Benefits or other goods or services in advance. 
    2. Non-Payment. If Subscriber fails to pay any Payments or other fee or charge contemplated by this Agreement on or before the stated due date thereof, Subscriber will be ineligible to receive any associated Program Benefits, and Provider may terminate this Agreement and any outstanding benefits therewith, without notice, to Subscriber any time after thirty (30) days of any missed or late payment.
    3. Price Changes. Provider reserves the right to modify or change pricing for the Payments in any manner and at any time as we may determine in its sole and absolute discretion upon advance notice to Subscriber. Subscriber shall be entitled to terminate this Agreement by giving Provider 14 days written notice in the event it does not wish to pay any increase in Payments.
    4. Credit Card StatementsOR Technology, LLC and/or any of OUR other affiliates may fulfil and/or process any booking made under this Agreement, payments for which will appear on credit card statements as “Travel Booking.”
  1. CANCELLATION:
    1. Subscribers Right to Cancel. Subscriber may cancel this Agreement within fourteen (14) days from the date of Enrollment and receive a full refund by calling, emailing, or providing written request to Provider at the address on the Enrollment or by contacting the Provider as detailed in Section 6, below at any time. After 14 days Subscriber may cancel this Agreement at any time with no refund.
    2. Providers Right to Cancel. Provider may cancel this Agreement any time following thirty (30) days after any: (1) failure by Subscriber to pay amounts owing to Provider when due, including but not limited to any travel reservations; or (2) any other breach by Subscriber of any provision of this Agreement or the program terms and conditions.
    3. No Refunds. AFTER THE 14 DAY PERIOD ABOVE ENDS, PAYMENTS ARE NON-REFUNDABLE AND THERE WILL BE NO CREDITS FOR PARTIALLY USED PERIODS.
  1. FORCE MAJEURE: Provider does not assume, AND HEREBY EXPRESSLY DISCLAIMS, any liability or responsibility, without limitation, for ANY damage, expense, inconvenience, loss, injury, death or damage to persons or property WHILE TRAVELING or on any aircraft/ship in transit to and from THE TRAVEL, or for any cause whatsoever due to delays, cancellations due to nature, oil spills, mechanical breakdownS, strikes, civil unrest, TERRORISM (OR THREAT OF TERRORISM) or acts of God.
  1. LIMIT OF LIABILITY: PROVIDER SHALL NOT BE LIABLE FOR AND DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, OR INJURY TO PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) RELATING TO THE SUBSCRIPTIONS AND SERVICES PURCHASED THROUGH PROVIDER INCLUDING WITHOUT LIMITATION CRUISE AND RESORT CERTIFICATES (IF APPLICABLE) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. PROVIDER’S COLLECTIVE LIABILITY FOR ANY CLAIM ARISING FROM, IN CONNECTION WITH, OR AS A RESULT OF THIS AGREEMENT, ANY CERTIFICATE, AND/OR THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) RELATING TO THE SUBSCRIPTION BENEFITS AND SERVICES PROVIDED BY PROVIDER HEREUNDER SHALL BE AND HEREBY ARE EXPRESSLY LIMITED TO £1,000. IN NO EVENT SHALL PROVIDER BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS SECTION 8 SHALL EXTEND TO, BENEFIT, AND EXPRESSLY APPLY TO PROVIDER AND ITS AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS.
  1. PRIVACY POLICY: Provider agrees to comply with the EU General Data Protection Regulation and will maintain all of Subscriber’s personal and private information in confidence, and will use such information only (i) in connection with the redemption of Subscriber’s Certificates and vacation purchases, and (ii) as otherwise provided for in Provider’s privacy policy located here, incorporated herein by this reference. Upon entering into this Agreement, Subscriber may begin receiving promotional emails for promotional purchase and redemption specials. Subscriber is encouraged to regularly check the for updates and changes to the privacy policy, and Subscriber’s continued enrollment into the subscription shall be deemed to constitute Subscriber’s agreement to and acceptance of any revision to or replacement of the privacy policy.
  1. GOVERNING LAW: Subscriber and Provider both agree that notices to Provider shall be delivered to Provider at its office in England, and that this Agreement shall be governed by and construed and enforced in accordance with the internal laws of England.
  1. JURISDICTION: Any dispute or controversy arising from or in connection with this Agreement (a “Dispute”) shall be subject to the exclusive jurisdiction of courts of ENGLAND and the parties hereby irrevocably waive any objection of forum non conveniens in connection with any Dispute.
  1. Electronic Signature Consent and Communications:
    1. Consent Provider requires that Subscriber’s Subscription and all associated payments be electronically processed and that, except as otherwise herein provided, all of Providers written communications to Subscriber be conducted by electronic means. Subscriber therefore affirmatively consents and agrees (initially and on an ongoing basis) that Provider may electronically provide to Subscriber this Agreement, all Certificates and other documents related to Subscription Benefits, and all other disclosures, agreements, contracts, rules and regulations, account statements, reservation and other receipts, modifications, amendments and all other documents relating to the Subscription (collectively, “Electronic Records”), including, for example, any amendment or updates to the Subscription Benefits and content of the Provider Website and any disclosures required by law. All Electronic Records may be delivered to Subscriber’s Provided Email Address (as defined below) or Provider may post such Electronic Records on a webpage setup by Provider on the Provider Website (the “Subscriber’s Webpage”), or otherwise on the Provider Website. If Provider posts Electronic Records on the Provider Website, Provider may send a message to Subscriber’s Provided Email Address and/or via messaging on Subscriber’s Webpage alerting Subscriber to the posting. Provider reserves the right to send any or all Electronic Records or other records to Subscriber in paper form to Subscriber’s current postal mailing address on file. Electronic notices and Electronic Records delivered via telecommunication, whether to Subscriber’s Provided Email Address or Subscriber’s Webpage (if any) shall have the same force and effect as if delivered to Subscriber in paper form. Subscriber covenants and agrees to regularly check the Provider Website and Subscriber’s Webpage (if any) for communications pertaining to this Agreement.
    2. Scope and Withdrawal of Consent. Subscriber’s consent and agreement to receive communications and to transact business electronically, and Provider’s agreement to do so, applies to all Electronic Records, as well as all Provider and/or partner/affiliate marketing communications and other offers, benefits and other similar Subscriber communications. Subscriber hereby further agrees and consents to the general use of electronic signatures in connection with Subscriber’s Subscription, this Agreement, and any Certificates, and by enrolling Subscriber agrees to be bound whenever Subscriber clicks on an “Agree”, “Accept” or a similar button, or otherwise manifests assent on the Provider Website, at which time a valid, binding and enforceable contract shall be formed. The Provider Website, the Subscriber’s Webpage (if any), and any electronic communication contemplated by this Agreement, including delivery of Electronic Records, are Internet-based programs, and are therefore subject to potential malicious interference by third-parties. Subscriber understands and accepts this risk and agrees that Provider shall not be liable for any damages related thereto. The withdrawal of Subscriber’s consent to electronically transact business with Provider will result in the termination of Subscriber’s Subscription. Withdrawal may be performed by submitting a tangible, non-electronic request to Provider at the address provided in Section 6 above, and subsequently confirming such request via telephone. Withdrawal will not affect the legal validity and enforceability of prior Electronic Records.
    3. Paper Copy Subscriber has the right to receive a paper copy of this Agreement and all exhibits and addenda hereto. To request a paper copy Subscriber must (1) ask in person at the time of executing this Agreement or (2) submit a tangible, non-electronic request to Provider at the address set forth in Section 6 above, with the details of Subscriber’s request. Paper copies will be provided to Subscriber at no charge within fourteen (14) days of Provider’s actual receipt of the written request. Subscriber further has a right to a paper copy of all Electronic Records and may use the foregoing procedures to request such copies at no charge, provided, however, that Provider shall have no duty to provide any paper copy of any Electronic Records unless Subscriber’s request for such Electronic Records is actually received by Provider within fourteen (14) days of the transmission of such record or records to Subscriber.
    4. Equipment and Software Requirements To receive Electronic Records and to access the Provider Website, Subscriber needs to have a computer with (i) access to the Provider Website, (ii) an active email account at the Provided Email Address, (iii) Microsoft Internet Explorer 10 or higher, or Google Chrome or Mozilla FireFox or Safari, and (iv) Adobe Acrobat Reader 10 or higher. Subscriber represents that Subscriber has such equipment and software and that Subscriber is able to download, access, read, review, print and store the Electronic Records provided to Subscriber. Provider will notify Subscriber in the event that Provider changes hardware or software requirements which will materially affect Subscriber’s ability to access any Electronic Records.
    5. E-mail Communication. Subscriber agrees to maintain the e-mail address provided on the first page of this Agreement or any substitute thereof (collectively, Subscriber’s “Provided Email Address”) as a valid, active email address. If Subscriber fails to maintain a valid Provided Email Address, then any notice Provider sends to Subscriber’s old email address shall be deemed sufficient notice. Subscriber may update the Provided Email Address by submitting a tangible, non-electronic request to Provider at the address provided in Section 6 above, and subsequently confirming such request via telephone. Subscriber acknowledges and agrees that the Internet is inherently insecure, and that Provider has no liability to Subscriber for any loss, claim or damage arising or in any way related to Provider response(s) to any e-mail or other electronic communication that Provider in good faith believes Subscriber to have submitted to Provider. Provider has no duty to investigate the validity or to verify any e-mail or other electronic communication. Provider may respond to an e-mail communication provided by Subscriber to either the address provided with the communication or the Provided Email Address. Any e-mail returned to Provider undelivered may be re-sent to Subscriber at any other e-mail address that Provider has in Subscriber’s file, unless Subscriber have previously informed Provider through electronic or written notice that an e-mail address is no longer valid. Although Provider has no obligation to do so, Provider reserves the right to require authentication of e-mails or electronic communications. Provider will have no obligation, liability or responsibility to Subscriber or any other person or entity if Provider does not act upon or follow any instruction to us in the event that a communication cannot be authenticated to Subscriber’s satisfaction.
  1. ENTIRE AGREEMENT: No oral promises, representations, or statements are part of this Agreement, and this Agreement including the Terms and Conditions, Privacy Policy, and Terms of Use on the Website constitutes the entire agreement between Subscriber and Provider. Except as provided herein, Provider makes no warranty regarding the Subscription Benefits including the products and services provided by third parties. If any provision in this Agreement is unenforceable, the unenforceability will not affect the validity of any other provision.
  1. DISCOVER365 COMPLIMENTARY PROGRAM:
    1. Term: As a D365 customer, you may qualify to enroll in Our Complimentary Program (the “CP”) at no cost. The CP will last for ninety (90) days, or as otherwise specified during enrollment, at which point all benefits offered under the CP will expire. The CP is for new subscribers only and the Provider reserves the right to determine your eligibility at its sole discretion.
    2. CP Benefits.
      1. CP Travel Savings (“CP Savings”).CP Savings can be used as partial payments, at time of checkout, toward the purchase of eligible items made available only through ICE. The amount of CP Savings eligible for redemption for any purchase will be identified prior to purchase and will vary from time to time in the sole discretion of Provider. CP Savings may not be redeemed toward payment of any taxes or other government fees, travel insurance, shipping or handling charges, Flights or car rental purchases. CP Savings are based on double occupancy per room, unless otherwise stated.

        Activated CP Savings are redeemable for up to 90 days from the date of activation, after this period they will expire.

        All prices, offers and upgrades are subject to availability, are capacity controlled, are current at the time of publication and may change at any time without notice. Prices are based on 2 people sharing, unless otherwise stated. Other restrictions may apply. All prices and dates may not be available at time of booking. All information is subject to change without notice.

        You may have the opportunity to earn CP Savings on eligible bookings. CP Savings earned will be automatically added to your account balance once your trip has completed and will be valid for 12 months from the date of return for the trip in which you qualified.

        You may have the opportunity to purchase top up CP Savings at a reduced rate at the time of booking toward eligible items if your account does not have enough CP Savings to complete your booking. Top CP Savings may only be purchased on eligible items and can only be purchased at the time of booking an eligible item.

  1. DISCOVER365 UPGRADE PROGRAM:
    1. For an additional fee, you may elect to enroll in the Upgrade Program (“UP”) per the Payment terms in this Agreement. The UP Subscription will last 12 months from the date of enrollment or until cancelled, as provided herein. An additional joining fee maybe applicable at the time of purchase or renewal if your membership has lapsed.
    2. UP Benefits.
      1. UP Travel Savings (“UP Savings”).UP Savings can be used as partial payments, at time of checkout, toward the purchase of eligible items made available only through ICE. The amount of UP Savings eligible for redemption for any purchase will be identified prior to purchase and will vary from time to time in the sole discretion of Provider. UP Savings may not be redeemed toward payment of any taxes or other government fees, travel insurance, shipping or handling charges, Flights or car rental purchases. UP Savings are based on double occupancy per room, unless otherwise stated.

        Activated UP Savings are redeemable for up to 12 Months from the date of activation, after this period they will expire.

        All prices, offers and upgrades are subject to availability, are capacity controlled, are current at the time of publication and may change at any time without notice. Prices are based on 2 people sharing, unless otherwise stated. Other restrictions may apply. All prices and dates may not be available at time of booking. All information is subject to change without notice.

        You may have the opportunity to earn UP Savings on eligible bookings. UP Savings earned will be automatically added to your account balance once your trip has completed and will be valid for 12 months from the date of return for the trip in which you qualified.

        You may have the opportunity to purchase top up UP Savings at a reduced rate at the time of booking toward eligible items if your account does not have enough UP Savings to complete your booking. top up UP Savings may only be purchased on eligible items and can only be purchased at the time of booking an eligible item.

PLEASE SEE WEBSITE FOR ADDITIONAL TERMS AND CONDITIONS. ADDITIONAL TERMS AND CONDITIONS APPLY AND MAY CHANGE FROM TIME TO TIME IN THE SOLE DISCRETION OF PROVIDER.

Our members love us!

Below are some testimonials from our valued members.

"I shopped around on various different holiday websites and found the cheapest price on Discover 365. Once we worked out how much we could save on our holiday, it was definitely worth becoming gold members. We ended up saving a few hundred pounds compared to other travel websites."

Rumaysa Carrillo, London

"I received an email telling me I had £100 savings to spend to be honest I thought ‘there must be a catch’. I went through and was very pleasantly surprised to find there wasn’t a catch and I used my credits to book a UK stay at a beautiful hotel in Cornwall. We will certainly be using them again in the future."

Sianna Byrne, Newcastle

"We’ve just booked our 3rd Holiday through Discover365 and couldn’t be happier. The service we receive every time is exceptional! I’ve told all my friends , it’s the best kept secret in booking travel. If you’re not already using them you should!"

Grover Chaney, London